prxy, Inc. System Status

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For assistance please see our Knowledge Base, such as:

• Email Configuration instructions
• Outlook Connector information for Windows Outlook users with Professional Collaboration accounts

Not in our knowledge base? Please contact us

Primary mail server status global monitoring, detail view

Contact us! If you wish to reach us regarding one of the events below, any unexpected issues during a maintenance period or after an upgrade, or any problem you experience with our services, please contact our support.

November 11, 2024

UPDATE: 10:55am PST: The internet routing backbone routing appears to be working now, and email is flowing in and out. Web040 sites are also reachable now.

8:50am PST: External email and web040 web sites are having intermittent issues due to an internet backbone routing issue. We have raised the issue with our network provider, but it is outside of our immediate systems.

October 19, 2024

URGENT: Emails sent with Send Later can be lost at the send later time rather than sent. Due to the likelihood of data loss, we have have temporarily disabled this feature, but that does not help emails that were already scheduled with Send Later.

If you have scheduled an email with Send Later, please go to your Drafts folder, edit the email, and then send it manually. If you don't want to send that email, please make a copy of anything in the reply that you wish to keep. When the email reaches the Send Later time, the draft email may be deleted entirely, losing the content of the reply.

We have found the issue happens more frequently using Modern Webmail.

UPDATE 4:10am PDT: Upgrade is successfully completed.

UPDATE 1:50am PDT: We will begin scheduled maintenance shortly.

October 16, 2024

We are performing the next steps to upgrade to the new Zimbra 10.1 release. This includes important security patches, as well as a variety of bug fixes.

August 14, 2024

UPDATE 8:15pm PDT: The network connection at this data center has been restored, and services are operating properly.

External email is down, and some web sites, because our Houston data center had a major fiber cut.

August 6, 2024

Update 9:30am PDT Logins are working again for all users.

We are investigating an email server issue this morning on one back-end mail server that is keeping about 10% of user accounts from logging in.

May 25, 2024

2:50am PDT we have completed today's maintenance.

2:00am PDT we are beginning maintenance on schedule.

May 23, 2024

We have scheduled a mail server software update from 2:00am to 5:00am PDT Saturday morning May 25, 2024. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum.

March 16, 2024

We are on schedule to begin this morning, starting between 2am and 3:00am PDT and completing by 5am PDT.

March 13, 2024

We have scheduled a mail server software update from 2:00am to 5:00am PDT Saturday morning March 16, 2024. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum.

March 5, 2024

1:40pm PST Comcast/Xfinity issue is resolved. Please submit a technical support request if you still have difficulty.

11:50am PST Comcast/Xfinity users are unable to reach the mail servers. We are working with them, but if you have another internet connection available such as your cellular you should be able to access using that.

Febrary 10, 2024

We are on schedule to begin this morning, starting between 2am and 3:30am PST and completing by 5am PST.

Febrary 6, 2024

We have scheduled a mail server software update from 2:00am to 5:00am PST Saturday morning February 10, 2024. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum.

For Professional Collaboration accounts using Outlook and the Outlook Connector (ZCO), the update will also update the ZCO and prompt you to update in your Outlook. If you are not comfortable applying this update, you may cancel or decline the update, and we can help you with it next week. Please submit a technical support request if you'd like assistance.

December 22, 2023

Update 5:09am PST: Maintenance is complete and all mail servers are operating. Please contact us if you have any difficulty.

Update 3:00am PST: We are preparing the security update on the mail servers and will proceed shortly. We plan to complete by 5:00am PST.

December 20, 2023

We have scheduled a security update including new SSL certificates from 3:00am to 5:00am PST Friday morning December 22, 2023. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum.

October 26, 2023

Update 4:00am PDT: Maintenance is complete and all mail servers are operating.

Update 3:00am PDT: We are preparing the security update on the mail servers and will proceed shortly. We plan to complete by 4:00am PDT.

October 24, 2023

We have scheduled a security update from 3:00am to 4:00am PDT Thursday morning October 26, 2023. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum.

We are reserving a maintenance window on Saturday morning for the next steps toward our upgrade to the next major version of our email software. This is planned between 2:00am to 5:00am PDT Saturday morning October 28, 2023.

September 14, 2023

Update 3:50am PDT: The update is complete!

Update 3:30am PDT: We are beginning the security patch update.

September 13, 2023

We have received the security patch details and will proceed to apply this update after 7pm PDT tonight or in the morning planned to complete by 5am PDT. You will not have access to your email for a short time as we update each back end server. We expect the interruption for a user to be under 15 minutes.

September 12, 2023

We learned today that the developers of our mail servers (Zimbra, by Synacor) will be releasing an important security patch tomorrow. We plan to proceed applying that update in the evening after 7pm PDT. We will not know the full impact until we receive their instructions, but expect less than one hour interruption, and will keep it to a minimum. We will update status on this page before we begin.

August 29, 2023

UPDATE 8:56am PDT This issue is resolved and performance is back to normal!.

We are investigating sluggish response and timeouts connecting to email for a portion of customers.

August 24, 2023

UPDATE 10:15am PDT This issue is resolved. Please contact us if you have any further difficulty.

9:50am PDT We are investigating issues logging in and remaining connected to our email servers.

August 20, 2023

UPDATE: 11:45am PDT We have made a minor networking update to implement the long term fix for yesterday's POP3 connection issues. If issues resurface or you see any new problems, please contact us.

August 19, 2023

UPDATE: 4:00pm PDT We have resolved POP3 connection problems. Please contact us if you have any further issues.

We are investigating issues connecting using POP3 with mail programs or apps. Please try accessing using Webmail until we have this resolved.
https://webmail.prxy.com/ If you have difficulty with the standard web link, please try this one (or quit and relaunch your browser to force it to get a new network address for our sites).
https://email.prxy.com/

UPDATE: 4:55am PDT maintenance is complete. If you have difficulty reaching the server, some web browsers or mail programs hold the old network address longer than they should, you may speed that up by quitting and relaunching.
You may also access webmail immediately using a new URL https://email.prxy.com/

UPDATE: 3:14am PDT maintenance is in progress.

UPDATE: We have updated to begin maintenance at 3:00am PDT.

August 18, 2023

UPDATE: 3:18am PDT the prep maintenance is complete.

UPDATE: 2:40am PDT the prep maintenance is in progress.

UPDATE: 2:00am PDT the prep maintenance is about to begin.

August 17, 2023

Prep Email Server Maintenance Friday August 18, 2am PDT to 4:30am PDT(5am EDT to 7:30am EDT)

We have scheduled this maintenance for final preparation before the major upgrade. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum. Since email may not be readily available, please use our web site to contact us using the Technical Support link on our contact page.

August 14, 2023

Email Server Maintenance Saturday August 19, 2am PDT to 5:00am PDT(5am EDT to 8am EDT)

This is our major server upgrade completion. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum. Since email may not be readily available, please use our web site to contact us using the Technical Support link on our contact page.

July 17, 2023

UPDATE: 2:43am PDT maintenance is complete and all services are running properly.

UPDATE: 2:00am PDT maintenance is about to begin.

July 14, 2023

Email Server Maintenance Thursday July 17, 2am PDT to 4:30am PDT(5am EDT to 7:30am EDT)

We have scheduled this maintenance window to prepare for our upcoming platform upgrade. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum. Since email may not be readily available, please use our web site to contact us using the Technical Support link on our contact page.

June 9, 2023

UPDATE: 1:20pm PDT It appears the ISP has resolved the issue and connection to our servers is restored. If you experience further issues please

Starting around 9:30am PDT, some users have been unable to reach the mail servers and one of our web servers. This appears to be related to Spectrum/Charter, and these customer are able to reach our servers on other network (e.g., their cellular data). We will update as we learn more.

April 27, 2023

UPDATE: 2:24am PDT maintenance is complete and all services are runing properly.

UPDATE: 2:00am PDT maintenance is about to begin.

We are on schedule to begin maintenance at 2am PDT/5am EDT.

April 24, 2023

Email Server Maintenance Thursday April 27, 2am PDT to 3:30am PDT(5am EDT to 6:30am EDT)

We have scheduled this maintenance window to prepare for our upcoming platform upgrade. While maintenance is in progress, accounts will not be accessible, and new incoming mail will be stored to deliver at the end of the maintenance work. We will keep that period to a minimum. Since email may not be readily available, please use our web site to contact us using the Technical Support link on our contact page.

April 4, 2023

UPDATE 11:50am PST The mail queue has cleared and email is flowing normally again.

We are working on a problem with one back-end mail server, affecting access to some customers. Incoming email is delayed but flowing slowly at this time.

April 26, 2022

Between 12:36pm and 2:45pm PDT today, some users experienced errors trying to send emails to outside domains. This is fixed as of 2:45pm PDT and email is sending properly again.

November 24, 2021

10:00pm PST: We are preparing to continue the upgrades, expect brief interruptions.

Novemer 18, 2021

10:00pm PST: We are beginning mail server upgrade preparation, expect brief interruptions.

11:30pm PST: We have completed activity for the evening, but need to complete the upgrades next week. We plan to continue 10pm PST on Wednesday, November 24, 2021.

Novemer 16, 2021

Email Server Maintenance Friday November 18, 10pm PST, to Saturday 3am PST

We have scheduled a mail server minor patch update for all mail servers. This will take place from 10pm PST Friday night November 19, 2021, to 3am PST Saturday morning November 20, 2021. We expect the servers to be unavailable for under 15 minutes during this window, and will minimize the down time for each individual server.

If you use Professional Collaboration accounts with the Outlook Connector, you may be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience. If you are working from home, it is fine to wait to upgrade when you are back at the office. IT departments may wish to alert their users to skip the upgrade if you'd like to manage that directly, or if your users do not have privileges to perform upgrades. Certain prior versions will not auto-upgrade, but you may upgrade manually at your convenience by running the installer from our web site -- The new version is available now on our site if you'd like to upgrade in advance.

Please watch our status page for updates regarding this maintenance. Since email may not be readily available, please use our web site to contact us using the Technical Support link on our contact page.

September 20, 2021

Our phone (VoIP) provider continues to experience intermittent DDoS attackes. You may use this alternate phone number to reach our support: +1 (408) 475-7799. You may also contact our support through our web site.

September 16, 2021

9:50am PDT: Our phone (VoIP) provider is experiencing a DDoS attack so our phones are not reachable. Please contact our support through our web site.

August 11, 2021

We are seeing delays delivering to Yahoo/AOL. We have verified no active spam, and Yahoo does not allow escalation for delivery delays. Usually these clear up within a day.

July 25, 2021

12:41am PDT: We have successfully completed the upgrade, most users were interrupted for about 15 minutes.

Webmail users will notice a new login screen. Your default webmail is "Classic" if you previously used our "Advanced (AJAX)" webmail. If you used our "Standard (HTML)" webmail, you will see our "Modern" webmail. You may select any version with the pop-up menu on the login page, or you may change your default webmail uner the Preferences tab (gear on "Modern" webmail). "Classic" users may easily try "Modern" by clicking the drop down arrow at the top right and selecting "Modern Web Client" at the top.

If you have any difficulty with webmail display, please refresh the page in your browser to assure you have the latest version.

10:00pm PDT: We are preparing to continue the server upgrades. You will experience brief interruptions as we upgrade your back-end mail server. After the upgrade you will see a new login page! Please watch this page for updates.

July 24, 2021

3:26am PDT: We have completed about half the upgrade, taking a bit longer than expected. We will continue Sunday night, July 25, at 10pm to 3am Monday.

10:00pm PDT: We are preparing to begin the server upgrades. Please watch this page for updates.

July 23, 2021

11:45pm PDT: We found we need to fix some issues that will go beyond our current maintenance window, before we can continue the upgrade. Therefor we have rescheduled the upgrade for tomorrow night, 10pm PDT Saturday July 24 to 3am PDT Sunday.

10:00pm PDT: We are preparing to begin the server upgrades. Please watch this page for updates.

July 16, 2021

Email Server Maintenance Friday July 23, 10pm PDT, to Saturday 3am PDT

We have scheduled a mail server upgrade and maintenance for all mail servers. This will take place from 10pm PDT Friday night July 23, 2021, to 3am PDT Saturday morning July 24, 2021. We expect the servers to be unavailable for under one hour during this window, and will minimize the down time for each individual server.

Webmail changes: The main visible change is the addition of a new webmail version "Modern" available to all email accounts of all types. This version is built with a modern interface supporting screens from smart phone size to desktop computer. The old "Standard (HTML)" webmail version will be removed. There is no change to earlier default "Advanced (AJAX)" webmail used by most customers, except that it is now called "Classic." Some "Classic" webmail features are not available in "Modern" but you may easily switch be between "Modern" and "Classic" any time. In webmail, click the small triangle drop-down menu (gear icon in Modern webmail) and select the top option to change webmail clients.

If you use Professional Collaboration accounts with the Outlook Connector, you may be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience. If you are working from home, it is fine to wait to upgrade when you are back at the office. IT departments may wish to alert their users to skip the upgrade if you'd like to manage that directly, or if your users do not have privileges to perform upgrades. Certain prior versions will not auto-upgrade, but you may upgrade manually at your convenience by running the installer from our web site. The new version isavailable now on our site if you'd like to upgrade in advance https://www.prxy.com/outlook.

Please watch this page for updates regarding this maintenance.

June 14, 2021

Update 10:15am PDT The queues are clear, all pending emails have been delivered and new emails are flowing through promptly.

Update 10:00am PDT The queues are still draining, but emails are flowing through again.

Update: A spammer had clogged the outbound mail queues. This spamming account has been disabled and we are moving out all the spam to let the good emails deliver properly.

We are investigating delayed outbound emails.

May 19, 2021

9:00am PDT All queued email has been delivered, new email is being delivered promptly.

7:45am PDT We isolated an issue in our cloud which the cloud engineers resolved, all services are accessible again but there is a backlog of email being delivered.

7:00am PDT We are investigating slow access and timeouts for mail and some web hosting.

May 11, 2021

Earlier today Microsoft pushed out an update to desktop Outlook that caused message display issues. Microsoft is aware of this issue and is investigating, per this community post: Text is missing in Outlook emails for details. You may be able to revert the most recent Office 365 update to fix this issue.

We recommend using webmail https://webmail.prxy.com/ until Microsoft fixes the issue.

March 26, 2021

2:42am PDT Issue is resolved. Access to email service is now fully restored. You may need to refresh your screen in webmail. Your mail program may report failed logins, because the login data was not being found properly. There was no issue with stored mail data, however if you have created or deleted an email account, alias or distribution list in the past 24 hours, please contact our support to assure the meta data describing the account in place properly. We will contact any customers who we believe were affected based on a review of our logs.

12:03am PDT Access to all hosted web sites is restored. No data was affected, sites should be complete and responsive. This issue was caused by a power failure in the data center of our private cloud provider, and we are working with them to determine proper corrective steps to prevent future interruptions. Our cloud engineers are continuing to review all services and assure all are up and running properly.

11:00pm PDT An issue occurred at the main data center. Our cloud engineers have been actively working on fixing the issue. We will post any further updates here. We can also be reached through the Technical Support link on our Contact page, or direct link to Support Ticket.

10:02pm PDT We are investigating network issues affecting email and some web services.

March 24, 2021

10:46pm PST Network connectivity is restored and all services are operating normally. Please contact us using the Technical Support link on our contact page if you notice any further issues.

10:28pm PST Issue isolated to network circuit, network engineer esclating with data center.

9:55pm PST We are investigating network issues affecting email and some web services.

February 13, 2021

10:10am PST The issue is resolved and all services are responding properly again.

9:15am PST We are investigating issues connecting to email and some web services.

December 15, 2020

Google has acknowledged signficant email delivery problems, resulting in bounces that typically say 550-5.1.1 The email account that you tried to reach does not exist. We have also observed these since at least 1pm PST.

From Google's status:

3:51 PM PST "The problem with Gmail has been resolved. ..."

3:09 PM PST "We expect to resolve the problem affecting a significant subset of users of Gmail at 12/15/20, 4:00 PM. Please note that this time frame is an estimate and may change. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior."

2:44 PM PST "Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior."

2:18 PM PST "Our team is continuing to investigate this issue. We will provide an update by 12/15/20, 3:00 PM with more information about this problem. Thank you for your patience. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior."

1:29 PM PST "We're aware of a problem with Gmail affecting a significant subset of users. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior. We will provide an update by 12/15/20, 2:30 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change."

November 28, 2020

1:20am PST Maintenance is complete. We had minimal interrutpion, one interruption of about two minutes followed later by an interruption of about one minute.

In webmail you may note the change:

Old version: 8.8.15_GA_3955 20200703085113 20200703-0926 NETWORK
New version: 8.8.15_GA_3980 20201103043537 20201103-0513 NETWORK

If you get this notification, click "Yes" to reload your browser for the latest version.

12:02am PST We are beginning scheduled email server maintenance. We have started later in the maintenance window to minimize disruption. Expect one or two brief interruptions to your email access.

November 23, 2020

Email Server Maintenance Friday November 27, 10pm PDT, to Saturday 3am PDT

We have scheduled routine mail server maintenance and minor patch updates for all mail servers. This will take place from 10pm PDT Friday night November 27, 2020, to 3am PDT Saturday morning November 28, 2020. We expect the servers to be unavailable for well under one hour during this window, and will minimize the down time for each individual server.

If you use Professional Collaboration accounts with the Outlook Connector, you may be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience. If you are working from home, it is fine to wait to upgrade when you are back at the office. IT departments may wish to alert their users to skip the upgrade if you'd like to manage that directly, or if your users do not have privileges to perform upgrades. Certain prior versions will not auto-upgrade, but you may upgrade manually at your convenience by running the installer from our web site https://www.prxy.com/outlook -- The new version is available now on our site if you'd like to upgrade in advance.

Please watch this page for updates regarding this maintenance.

November 17, 2020

12:28am PDT Network access has been restored and all services are running normally again. Some queued email is still clearing, and recent email will retry and be delivered over the next 15-60 minutes.

UPDATE: Our cloud network engineers have found the source of the problem and are fixing it.

10:13pm PDT We are investigating network connection issues to the mail servers and some web servers.

November 1, 2020

10:11pm PDT Maintenance is complete. All services are back to normal.

10:00pm PDT We are proceeding with preventative maintenance. Services will be inaccessible for a short time.

UPDATE: Our network/cloud engineers have identified the cause of the recent outages, and are going to perform preventatative maintenance on our primary firewall tonight at 10pm PST. Access to services will be interrupted for up to 15 minutes at that time.

1:15pm PDT Service is restored.

1:00pm PDT We are investigating mail server connection issues.

October 28, 2020

UPDATE: The network issue has been resolved, and we are scheduling an update in our private cloud to eliminate the faulty devices that caused the issue.

UPDATE: Our cloud engineers have identified network disruption in the data center and are working to fix it.

We are investigating server connection issues.

October 22, 2020

1:50pm PDT Servers issues are resolved, access and login back to normal!

12:55pm PDT We are investigating mail server connection and login issues.

August 31, 2020

A configuration error on one of our systems caused delays in email, only to our personal email addresses such as usermail.com and mauimail.com since about 3:15am PDT.

August 30, 2020

Level 3/CenturyLink was responsible for an outage that affected many Internet services, disrupting connectivity until roughly 8am PDT this morning.

CenturyLink reports all services restored by 8:12am PDT. Our monitoring also indicated services were properly accessible again by 8am PDT.

August 13, 2020

6:30am PDT We implemented a fix for outgoing email. Please let us know if any freshly sent emails have any problems!

For prior emails:

1) We will be delivering all the "Delayed Delivery" emails after we are comfortable the fix is solid, should be later today. New emails should get right through, including previously delayed services like Yahoo/AOL.

2) Any prior emails that received "Undelivered Mail Returned to Sender" or similar will need to be re-sent. I will be emailing the accounts that got "Undelivered Mail Returned to Sender" yesterday afternoon/evening from our prior fix, but others may have happened directly from some other servers such as Comcast, or others.

August 12, 2020

6:00am PDT We are delivering some earlier emails from the past few days that were stuck on the mail server, and will continue throughout the day.

Note that in the message lists our webmail shows you the time the message was recevied in your account. When you select and view the message the sent time is shown in the headers at the top of the message, so you'll know if you are seeing older email.

August 11, 2020

11:30pm PDT UPDATE: Personal email accounts have now had their delivery restored, and will start receiving shortly.

6:30pm PDT UPDATE: The new server is online and has started processing sending email. There are some pending emails still on the old server that we will move over to have sent as well.

5:00pm PDT UPDATE: We have been preparing an additional server to pick up the functions that have broken on the original server during our migration/upgrade process. We expect to finish this tonight.

10:40am PDT Incoming email is stalled, we are working to restore service. Access to current email, sending and receiving without our mail servers, and sending email externally are all working.

August 10, 2020

8:30pm PDT Outgoing email has all been delivered, except for Yahoo/AOL/Verizon and other domains they server. We should have another solution to that problem on Tuesday.

UPDATE: 7:30pm PDT - The mail09 server is complete, performance is back to normal!

UPDATE: 7pm PDT - We are proceeding completing mail09.

Note regarding "mail09" completion -- everything is in place, so we will expedite completion beginning at 7pm PDT tonight.

August 10, 2020

3:15pm PDT - The network connectivity is restored and email servers are accessible.

2:45pm PDT - A network issue is preventing access to the email servers (Spamblock is still accessible). Our network engineer is investigating now.

August 10, 2020

External email is delayed significantly as of this morning, it is flowing again but has a large backlog to deliver so delays are likely to continue through today.

August 9, 2020

1:00pm PDT - External email is now going to and from external email addresses properly. It may take some time to clear the queued email.

10:30am PDT - External email is not flowing properly in or out, we are working on this.

9:10am PDT - The network issue has been resolved.

5am PDT - A network issue is preventing access to the mail servers including webmail and Spamblock. We are working to restore access as soon as possible.

August 8, 2020

6pm PDT - Personal email account customers, including usermail.com mauimail.com, and others, thanks to a few customers feedback, we found a configuration error that kept your email from being properly direted to the new servers. That has been corrected, and most email will be retried and sent to you over the next few hours.

4pm PDT - Delayed mail has all been delivered, and most access issues have been resolved. Users on mail09 noted below will still experience slower connections. For webmai, we recommend you temporarily use "Standard (HTML)" webmail, either by selecting from the pop-up menu on the login screen, or by clicking "Switch to the Standard (HTML) version" on the splash screen if you log in Advanced an it gets stuck too long on that page.

We plan to complete the process with mail09 on Sunday evening, August 9, which is also the solution to mail09 performance issues.

7:30am PDT - We are investigating connection issues and time outs to the mail servers.

2:50am PDT - Most email delayed during the maintenance has been delivered. In addition to moving the last server, we will continue to review any remaining issues today, so you may experience timeouts or "network service error."

1:45am PDT - The maintanence has been largely completed, but one server(mail09) could not be moved and will be completed Saturday morning. If you attempt to log in to webmail and after a delay you see a yellow banner saying "An unknown error has occured" your account is most likely on this server.

August 7, 2020

9:15pm PDT We are beginning our email service server upgrades. There will be interruption until later this evening.

August 5, 2020

The start time for our maintenance on Friday has been set at 9pm PDT.

August 4, 2020

We are pleased to be able to schedule our email server upgrades for this weekend! We will have a maintenance period this Friday night. We are working on the exact start time, planning to start between 9pm and 10pm, but may start as early as 8pm. We will update our status page with further details.

The maintenance period will be from roughly 9pm PDT Friday night August 7, 2020, to 3am PDT Saturday morning August 8, 2020.

July 15, 2020

Microsoft is investigating widespread Outlook crashes, likely caused by recent updates. We recommend using webmail https://webmail.prxy.com/ until they issue a fix.

July 2, 2020

12:52am PDT We have completed the mail server upgrade.

10:00pm PDT We are preparing the mail server upgrade, expect brief interruptions starting shortly.

July 2, 2020

We have scheduled a new security update for all mail servers. This will take place from 10pm PDT Thursday night July 2, 2020, to 3am PDT Saturday morning July 3, 2020. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.

June 16, 2020

We are working on issues with the web01 web server causing sluggish access and timeouts.

June 14, 2020

Update 4:05pm PDT Webmail is operating normally again.

We are investigating webmail connection issues.

June 6, 2020

The upgrades were primarily security fixes and improvements, but there is a new feature for Spamblock. You may now set your time zone, and information in Spamblock will use this time zone. Set it by logging in to Spamblock https://spamblock.prxy.com/ and click Preferences > Quarantine Settings or Preferences > Notification. Select your time zone in the popup near the top of the Quarantine page, or the middle of the Notification page.

June 6, 2020

2:58am PDT we have completed Spamblock mail server upgrades.

2:11am PDT we are beginning Spamblock mail server upgrades.

1:46am PDT mail server security upgrades have completed.

10:56pm PDT We are preparing server security upgrades. Initial steps will not interrupt activity.

June 4, 2020

We have scheduled urgent security upgrades for all mail servers. This will take place from 10pm PDT Friday night June 6, 2020, to 3am PDT Saturday morning June 7, 2020. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.

May 2, 2020

3:11am PDT Upgrades are completed successfully.

11:20pm PDT We are continuing server upgrades. Expect brief interruptions.

May 1, 2020

3:10am PDT We encountered some delays later in the process that interrupted access after midnight PDT. We will continue the upgrade on Saturday night.

10:20pm PDT We are beginning server upgrades. Initial steps will not interrupt activity, then we will pause the mail servers for core upgrades.

April 28, 2020

We have scheduled a routine mail server maintenance and upgrades for all mail servers. This will take place from 10pm PDT Friday night May 1, 2020, to 3am PDT Saturday morning May 2, 2020. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.

If you use Professional Collaboration accounts with the Outlook Connector, you may be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience. You may upgrade manually at your convenience by running the installer from our web site https://www.prxy.com/outlook -- The new version is available now on our site if you'd like to upgrade in advance.

November 14, 2019

UPDATE: 12:35pm PST We have implemented a fix to elminate the server connection issues and timeouts. It may take a short time to be effective.

We are investigating mail server connection issues.

November 11, 2019

12:28am PST We are beginning the next phase of upgrades, expect brief interruptions to mailbox access.

2:55am PST The mail server upgrades are complete.

November 10, 2019

3:20am PST We completed another phase of the upgrade with minimal interruption (about 20 minutes). We plan to finish during the same time window tonight, starting at 10pm.

November 9, 2019

10pm PST We are beginning server upgrades. Initial steps will not interrupt activity, then we will pause the mail servers for core upgrades.

November 8, 2019

11:45pm PST We have completed preparation for the upgrade. Since this took longer than expected we will continue the upgrade tomorrow night during the same time window, 10pm PST November 9, 2019 to 3am PST November 10, 2019.

November 6, 2019

We have scheduled a routine mail server maintenance and upgrades for all mail servers. This will take place from 10pm PDT Friday night November 8, 2019, to 3am PDT Saturday morning November 9, 2019. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.

September 26, 2019

This morning, some customers saw errors indicating the mail program "can't find the server" or similar. We made a DNS nameserver update last night that did not make any changes to the data, but it has caused problems with some smaller regional ISPs DNS resolvers (the service that gives your progams the address associated with a name).

We expect these errors to resolve themselves in time, as the ISP nameservers update, but in the meantime you may fix this by updating to use a public DNS resolver. Two popular choices are Google and Cloudflare. For instructions setting these up, please see their web sites:

• Google DNS
  Includes instructions for Windows and Macintosh
• Cloudflare DNS
  Scroll down to "Setup" section, includes instructions for Windows and Mac, and apps for iOS and Android

May 18, 2019

2:10am PDT updates are complete and services are operating normally.

2:00am PDT we are restarting services to implement fixes to address the earlier connection issue, expect brief interruptions.

May 17, 2019

Some email sending connections to our server timed out from 10:21am to 10:24am PDT. Service is operating properly since that time.

April 18, 2019

UPDATE: 5:23am PDT the back end server is responding properly again.

We are investigating timeouts accessing one back end server.

April 4, 2019

UPDATE: 2:30am PDT We have completed all updates.

UPDATE: 10:30pm PDT We have begun the updates, expect interruptions.

We have scheduled a patch to address recently disclosed security issues.

This maintenance will take place tonight and/or tomorrow night after 9pm PDT. Please expect brief interruptions to your access to the mail server.

February 26, 2019

UPDTATE: The issue was resolved in Chrome before this verion left beta.

The lastest version of Chrome is not compatible with our webmail. The HTML messages will not display (they will look blank). Short term please use another browser, or remain on an earlier version of Chrome. Our vendor is working on a fix and we will implement this as soon as possible. The first build that has this problem is 73-0.3683.46.

December 20, 2018

Slow access to one back-end mail server have been resolved as of 11:19am PST.

December 10, 2018

We are looking into improper phishing reports (a red screen with a warning) for the https://secure.prxy.com site. You may safely bypass the warning to view your webmail.

You should be able to log in without errors using https://webmail.prxy.com/ (we generally recommend using this URL for webmail).

Please let us know if it is happening on a different webmail URL and we will check it too.

December 3, 2018

UPDATE 11:32pm PST Maintenance final phase has completed.

UPDATE 10:24pm PST Maintenance first phase has completed.

UPDATE 10:12pm PST Maintenance is beginning.

We will be performing preventative maintenance on two back-end mail servers tonight after 10pm PST.

November 30, 2018

UPDATE 10:52pm PST Maintenance is completed.

10:08pm PST We are beginning scheduled maintenance, expect brief interruptions and delivery delays.

November 27, 2018

We are scheduling preventative maintenance on the mail servers on Friday, November 30, 2018, between 10pm PST and midnight. We expect brief interruptions to email access and mail delivery during that time.

November 26, 2018

9:30pm PST we are performing preventative maintenance on one back-end server. There may be brief interruptions to access for users on that server.

November 25, 2018

UPDATE 2:16pm PST service is performing properly now. Upon investigation this may have been occuring since Friday 11/23 at rouhly 3pm PST.

We are investigating login problems and slow response for one back-end mail server.

November 20, 2018

UPDATE 2pm PST service is performing properly now.

We are investigating slow connections for email.

November 16, 2018

UPDATE 206pm PST Connections are working now.

We are looking into connection errors for accounts on one back end server.

November 13, 2018

Update: 3:30pm PST We are very sorry for the on and off performance of email send/receive this afternoon. Mail is now flowing properly, and we are monitoring the delivery of earlier emails and expediting as possible.

Update: 1:10pm PST Sending is working and queue is clearing slowly. We are working on speeding up delivery of new and previously queued email.

We are investigating sending problems and stalls to receiving new emails.

November 12, 2018

We are investigating potential performance issues experienced by some users.

November 9, 2018

1:09am PDT November 10 Scheduled maintenance has been completed.

10:03pm PDT Scheduled maintenance on the mail servers is beginning shortly, expect brief interruptions.

November 6, 2018

We have scheduled our final phase of mail server upgrade and maintenance on November 9, 2018.

This maintenance will take place from 10pm PDT Friday night November 9, 2018, to 3am PDT Saturday morning November 10, 2018. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.

If you use Professional Collaboration accounts with the Outlook Connector, you will be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience. IT departments may wish to alert their users to skip the upgrade if you'd like to manage that directly, or if your users do not have privileges to perform upgrades.

November 1, 2018

11:01pm PDT This phase of scheduled maintenance has been completed.

10:05pm PDT Scheduled maintenance on the mail servers is beginning shortly, expect brief interruptions.

October 26, 2018

3:06am PDT This phase of scheduled maintenance has been completed.

10:01pm PDT Scheduled maintenance on the mail servers is beginning shortly, expect brief interruptions.

October 24, 2018

We have scheduled our next mail server upgrade and maintenance on October 26, 2018.

This maintenance will take place from 10pm PDT Friday night October 26, 2018, to 3am PDT Saturday morning October 27, 2018. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.

If you use Professional Collaboration accounts with the Outlook Connector, you will be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience. IT departments may wish to alert their users to skip the upgrade if you'd like to manage that directly, or if your users do not have privileges to perform upgrades.

August 31, 2018

1:40am PDT Sept 1: Scheduled maintenance is complete.

10:00pm PDT: Scheduled maintenance is beginning shortly, expect periodic interruptions.

August 27, 2018

We have scheduled our next mail server upgrade and maintenance on August 31, 2018.

This maintenance will take place from 10pm PDT Friday night August 31, 2018, to 3am PDT Saturday morning September 1, 2018. We expect only brief interruptions during this window, and will minimize the down time for each individual server.

August 7, 2018

Norton Safeweb has updated their listing, showing our sites are safe.

July 28, 2018

Norton Safeweb, also used by Google, has improperly classified an alternate URL for our webmail site for phishing. Most likely someone received a phishing email and reported it under one of our alternate webmail URLs. We have followed up with Norton to correct this, but they do not provide a time frame to update the listing.

In the meantime, you may choose one of these solutions:

• Bypass the warning in your web browser to visit our site
• Use a different webmail URL to visit our site, such as https://webmail.prxy.com/
• Use a mail program to access your email. If you add an IMAP account to a mail program or smart phone, you should not encounter any warnings. See our email configuration instructions

July 27, 2018

10:30pm PDT: We are performing routine maintenance. We do not expect any interruptions, but performance may be reduced for a short time.

July 26, 2018

8:44am PDT: The connection issues are resolved, we will be implementing some improvements address this issue.

We are investigating connection issues with one back-end mail server.

5:28am PDT: The intermittent timeouts have been resolved.

We are investigating an issue that is causing some email users to see timeouts.

July 18, 2018

10:12pm PDT: Maintance is complete. Interruption was about 1 minute for any mailbox, spread over the maintenance period.

10:04pm PDT: We are beginning routine maintance.

We will be performing brief preventative maintenance on the mail servers tonight at 10pm PDT. We expect just a few minutes when the mail server will be unavailable.

June 29, 2018

10am PDT: US East Coast clients are reporting difficulty reaching the mail servers. Comcast has connectivity issues on the East Coast, see online reports. If you are a Comcast customer we recommend checking their outage map for further information.

June 14, 2018

3:50am PDT: This problem is resolved.

2:45am PDT: We are investigating problems preventing access to the mail servers.

June 8, 2018

11:32pm PDT: Upgrades are complete.

10:52pm PDT: The main upgrades are complete and mail is accessible again. Continuing maintenance may cause brief interruptions.

10:00pm PDT: We are beginning the scheduled mail server upgrade. Mail access will be interrupted during our upgrade process.

UPDATE 1:22pm PDT: The issue is resolved and attachments are uploading properly again. If you are having difficulty connecting please refresh your web connection or log out and back in with your mail program, or quit and relaunch.

12:20pm PDT We are investigating issues sending attachments from Outlook with the Outlook Connector and from Webmail for accounts on one back-end mail server.

June 6, 2018

The upgrade described below has been rescheduled to this Friday, June 8 2018, beginning at 10pm.

May 25, 2018

We found issues during our preparation and final testing so we are deferring this upgrade. We will schedule the upgrade again in the near future.

May 23, 2018

We have scheduled our next mail server upgrade and maintenance on May 25, 2018.

This maintenance will take place from 10pm PST Friday night May 25, 2018, to 3am PST Saturday morning May 26, 2018. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.

May 21, 2018

1:03pm PDT Services are operating normally again.

We are investigating email timeouts on one back-end server.

May 14, 2018

1:04pm PDT Services are operating normally again.

12:51pm PDT We are investigating email timeouts on one back-end server.

April 30, 2018

10:45pm PDT Maintenance completed.

10:15pm PDT Maintenance begun on back-end mail servers.

April 29, 2018

We will be performing a second round of routine preventative maintenance to the mail servers on Monday April 30, 2018, beginning at 10pm PDT. We expect minimal interruption.

April 28, 2018

10:20pm PDT Maintenance completed, no issues other than a brief interruption (roughly 1 minute per back-end mail server). Please let us know if you notice any problems.

10:15pm PDT Maintenance begun on back-end mail servers.

April 27, 2018

We will be performing routine preventative maintenance to the mail servers on Saturday April 28, 2018, beginning at 10pm PDT. We expect minimal interruption.

April 3, 2018

9:40pm PST: We are making minor changes to MySQL and increasing system resources to avoid the delays seen on web01 recently.

March 29, 2018

7:30am PST: We are investigating delays and timeouts for sites on the web01 server.

March 28, 2018

8:26am PST: We are investigating slow sending on some email accounts.

February 14, 2018

12:25am PST: Update: All customers should be able to connect again now.

11:15am PST: Update: Most customers should be able to connect again now.

10:00am PST: We are investigating slow response or timeouts for email access for some customers.

January 30, 2018

UPDATE: Mail flow is back to normal and any delayed messages have been delivered.

We are investigating outbound email delays and should have email flowing properly shortly.

January 19, 2018

10:00pm PST: We are beginning server maintenance as planned. Expect brief interruptions.

10:30pm PST: Updates are completed, no further interruptions are expected.

January 15, 2018

We will be performing basic operating system upgrades and preventative maintenance on Friday January 19, 2018, beginning at 10pm PST. We expect minimal interruption as we reboot each server.

December 27, 2017

9:36am PST UPDATE: Spamblock -- Depending upon your web browser caching, you may have seen security warnings or different logos on Spamblock since our upgrade last night. These are both fixed, though the logo may not show up correctly until the other one expires from your cache, or the cache is cleared. Please contact support@prxy.com or use our contact form if you notice any further issues!

December 26, 2017

11:59pm PST UPDATE: The final phase of the upgrade is complete. All services are operating normally with the latest Spamblock software and operating system upgrades.

11:36pm PST UPDATE: The first phase of the upgrade is complete.

11:19pm PST We are beginning scheduled maintenance on Spamblock. During this upgrade no new email will be accepted from outside our servers. All email sent between accounts on our servers will be sent without delay. There will be interruptions to access of the Spamblock web site, so you may be interrupted if you try to access quarantined emails or to update rules.

December 23, 2017

11:29pm PST We are performing and upgrade on the web01 web server to eliminate performance issues. The server will be unavailable starting now for a few minutes for a brief shutdown and restart.

December 20, 2017

We are scheduling an upgrade to the Spamblock system next week, December 26 beginning after 10pm PST. Email within our servers will not be affected, but email into and out of our systems to domains hosted on other servers will be interrupted during the upgrade.

November 20, 2017

We will perform brief maintenance on one back-end mail server at 1pm PST to eliminate connection delays. It should only cause a brief interruption, about a minute. Tonight at 9pm PST we will perform similar maintenacne on the other back-end servers.

November 6, 2017

We are receiving reports of slow access to email. All reports that we have confirmed are from Comcast internet users. We are aware of network issues with Comcast at this time. This is a wide spread issue and our network operations team is evaluating our options.

UPDATE: This issue has passed, but here is more information about the breadth and cause of the network disruption.

September 18, 2017

Update: Spamblock maintenance completed successfully between 9:42pm and 9:51pm PDT.

We plan to perform some preventative maintenance on the Spamblock server tonight at 9:30pm PDT.

August 22, 2017

Update: The fix is implemented, with under 30 seconds interruption at 10:54pm PDT.

We have a preventative update to address the cause of the interruption on August 13. We will be appyling this fix tonight after 10:30pm PDT. Only a brief interruption is expected.

August 13, 2017

An issue routing incoming email client program connections to the proper back-end mail server kept many customers from accessing the servers between 8:50am and 9:30am PDT. This issue is resolved as of 9:30am PDT.

July 30, 2017

UPDATE: Service was restored for a portion of a accounts that were interupted, early Monday morning. Some reoccurred later Monday morning. We are analyzing a performance issue that affected some back-end machines, to implement further corrective actions to avoid such issues in the future.

We are investigating timeouts accessing email, experienced by some users.

July 19, 2017

We are performing preventative maintenance for performance enhancements on the back end mail servers tonight after 10pm PDT. There will be a very brief interruption to your access, less than one minute, to incorporate the changes.

May 31, 2017

UPDATE 1:10pm PDT: Service is restored from an network issue that had been affecting 1/3 of the back end servers. We are investigating this networking issue, but all service is restored, and delayed email to the affected back end users is being delivered.

After a brief network interruption, we are investigating mail server connection problems.

May 9, 2017

We are investigating email delivery delays for some domains. We will have email flowing properly again ASAP!

UPDATE: Email is flowing properly for all domains and any delayed email on our system has been delivered.

April 28, 2017

12:28am PDT Completed maintenance. There is no upgrade at this time for the Outlook Connector, the currently used version 8.7.1 is the latest. If you are running an older version you may get the latest Outlook Connector on our web site.

10:03pm PDT Beginning scheduled maintenance on mail servers. We expect the mail servers to be unavailable for one to two hours during this window, and will minimize the down time for each individual server.

If you use Professional Collaboration accounts with the Outlook Connector, you will be prompted to upgrade. If you don't believe you have admin privileges for your computer, or are otherwise concerned, it is fine to select skip and we can assist you with the connector upgrade at your convenience.

April 23, 2017

5:30am PDT We have completed upgrading the web01 web server to PHP 5.6 and MariaDB 10.0.

MARIADB: We performed some updates of old (MySQL 4.1) passwords and repaired some databases that were flagged during the upgrade (we are contacting the customers affected, but all should be operating properly).

PHP: In addition to this default PHP version 5.6, you may now select version 5.4, 5.5, 7.0 or 7.1. If you wish to change from the default version 5.6, please log in to cPanel and select the MultiPHP Manager icon, or contact support@prxy.com or use our contact form for assistance.

February 8, 2017

Servers were inaccessible for a short time this afternoon, ending at 1:43pm PST. The cause was a network interface and DNS resolution problem which we are investigating to determine any further corrective action.

February 8, 2017

We have renewed the certificate for the main mail server connections. If you see SSL connection errors, please refresh your connection and you'll get the latest certificate.

February 4, 2017

Domains using the domain registration provider DNS have been suffering from a DDoS attack. They are actively working to mitigate the attack and restore DNS service. You may experience delayed emails (especially outgoing), and may find visitors from some parts of the internet unable to reach your web site or send you email.

UPDATE Feb 5, 9:30am PST The registration provider DNS is working again. Any emails held for domain verification, such as outgoing emails, have been sent.

January 27, 2017

10:32pm PST The upgrades are complete! If you were logged in to webmail during the upgrade, you'll need to refresh your browser (or log out and back in) to get the fix. You can verify you have the latest version by clicking the small triangle at the top right and selecting "About." The new version is Zimbra 8.7.1_GA_1671 (the old one was 1670).

10:12pm PST We are beginning the upgrades. You'll see about 1/2 minute interruption.

January 26, 2017

We've received a software patch to address a bug in webmail where the message list is not updated when messages are moved or deleted under certain conditions. We expect only a brief interruption, and you'll need to reload webmail to get the fix.

The upgrade is scheduled between 10pm and 11pm PST tomorrow night, Friday January 27.

January 10, 2017

1:40pm PST An additional fix has been implemented, and antivirus is working properly again. The queued mail is being processed and delivered.

1:04pm PST We are still seeing some delays and are working on it, along with the server software developer.

12:48pm PST A fix from the server software developer is in place and we are monitoring performance.

11:30am PST A malformed antivirus data file update caused scanning delays that is delaying inbound and outbound email (to or from domains outside the server). A fix is identified and is being put in place.

December 30, 2016

1:43am PST We have successfully completed the upgrade. If you have trouble connecting in webmail, please try logging out and back in, or quit your browser and reconnect.

10:04pm PST We are beginning the scheduled mail server upgrade. Servers will be unreachable, shortly.

December 16, 2016

The mail server upgrade is scheduled to be completed on December 30. This adds new features including two-factor authentication, which we will roll out following the upgrade.

This maintenance will take place from 10pm PST Friday night December 30, 2016, to 3am PST Saturday morning December 31, 2016. We expect the servers to be unavailable for less than one hour during this window, and will minimize the down time for each individual server.

December 9, 2016

NOTE: Due to the time taken for the updates so far, we are rescheduling the mail server version upgrade.

12:57am PST Server OS updates and security fixes are complete.

11:43pm PST We are shutting down access to complete OS updates and latest security fixes.

10:03pm PST We are preparing for the scheduled upgrade.

November 14, 2016

UPDATE 3:28am PST The issue is resolved and all connections are working now.

We are investigating problems accessing one back-end mail server affecting a portion of users.

November 1, 2016

Some users were not receiving Spamblock Notification emails since the upgrade. This has been fixed, and the missing notifications are being delivered. Note that the new default setting only includes new messages since the last notification. If you prefer to see all "pending" messages in every notification, or if you wish to change the maximum number (40 by default) please log in to Spamblock and click Preferences -> Notifications to review these settings.

October 31, 2016

Update 4:05am PDT Some domains needed a configuration update, but all are working now and any queued email on our mail servers has been delivered.

Update 2:30am PDT We have completed the upgrade, so you should have access to the Spamblock site and new mail is flowing through.

October 30, 2016

We are beginning the scheduled Spamblock upgrade. We will be upgrading to the latest version of our Spamblock software, as well as performing preventative maintenance. This upgrade includes a variety of improvements and bug fixes. During the actual Spamblock server upgrade, you will not be able to log in to the Spamblock server to review trapped email or rules, and incoming mail will be delayed. This upgrade will not interfere with your access to your email account and existing stored email.

October 28, 2016

We have delayed the scheduled Spamblock upgrade to later this weekend.

Older status is available on the status history page.